Where to get Help

Connectivity Issues

1.  Your computer won't establish a connection with your Internet Service Provider.

• Re-Boot your workstation or PC.
• If using an external modem, power off your modem for 3-5 minutes.
• Call your IS Department.
• Call your computer vendor.

2.  You can connect with your ISP but cannot access any web sites.

• Call your IS Department.
• Call your Internet Service Provider.

3.  You can connect with other web sites but cannot make the connection to SABRE.

• Review the Installation Procedures to be sure that all settings are proper.
• Call Tommy Grayson at Headquarters, 405-720-6660 or e-mail at Tommy.

4.  You can connect with other web sites but cannot access the CorporateTravelLink web site.

• Check the URL you are using  - http://www.corporatetravellink.com.
• Call Tommy Grayson at Headquarters, 405-720-6660 or e-mail Tommy.

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SABRE Entries

1.  Refer to your Supplementary Texts - Click on Training Curriculum and Courses on Resources home page.

2.  Refer to your SABRE Access Quick Reference Guide.

3.  Access the FOX system - SABRE Entry - F*FOX.

4.  To get help while working on a reservation in SABRE, press Ctrl + H.

5.  Call the SABRE Help Desk 1-817-355-7420.

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Tours

1.  Telephone Booking Procedures

• Refer to Travel Operations Manual - see Resource Center home page.
• Refer to Tour Procedures in the on-line Standard Operating Procedures.
• Call the tour operator.

2.  SABRE Booking Procedures

• Access SABRE Tourguide - Sabre Entry [[TOR
• Call the SABRE Help Desk 1-817-355-7420.

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Cruises

1.  Telephone Booking Procedures

• Refer to Travel Operations Manual - see Resource Center home page.
• Refer to Tour Procedures in the on-line Standard Operating Procedures.
• Call the cruise line.

2.  SABRE Booking Procedures

• Call the SABRE Help Desk 1-817-355-7420.

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Group Travel

1.  Call Debbie Grayson, 405-720-6660 or you may email Debbie.

Commission Inquiries

1.  Refer to the Standard Operating Procedures manual.

2.  Call Jami in the Accounting Department, 405-720-6660 or e-mail our
Accounting Department.